Before you contact us please read the information on our homepage, the tech specs section, the FAQ below, our documentation hub, and the bill of materials page. If your question is not answered in one of those places, ask it in the forum.
If you want to use our videos or photos for your website, TV show, printed materials, or any other format, feel free to do so with attribution to farmbot.io. Find our media kit here.
If you have an inquiry not suited for the forum and not already answered on our site, then you can use the contact form below. Please consider the time and effort it takes from us to answer your questions. We cannot read life stories and we are not interested in “partnerships”. We can answer questions about our products only. Thank you for your consideration.
What's included in the kits?
All of the hardware you see in the video except the raised bed, garden hose, and solar panels. You'll need to provide a garden hose and extension cord of the appropriate length to connect your FarmBot to grid power and municipal water. For the specifics, see the Tech Specs section above.
FarmBot is open-source, so how is it also for sale?
Being open-source means that all of the source files (CAD models, step-by-step assembly instructions, software, etc) are completely free so you can build and operate a FarmBot on your own – without our company. You can see and download all of these resources on our documentation hub.
At the same time, being open-source also allows anyone to sell a compiled version of FarmBot such as a complete kit or hosted software.
In fact, this is really important to do because it gives people options. The truth is that its a lot of work to purchase all of the components from around the Internet yourself, and there wouldn’t be any guarantee that they work with each other. Its also technically challenging to host and maintain the web app software on your own server.
Whereas if you buy a kit, you’ll save a lot of time and get a complete product that is guaranteed to work and backed by our company. Then you get to play with designing new tools and figuring out new ways of using FarmBot, rather than struggling just to get it to work.
Long story short, being open-source and also for sale are not mutually exclusive.
So why should I order a kit?
By ordering a FarmBot kit you are pioneering this new technology with us. You are joining a small but growing team of people from across the globe who believe that the future of food is open, distributed, and owned by the end-eaters.
Additionally, you are supporting our company and the continuation of our open-source work. This project would not exist without support from the community and it will largely stagnate if there are not dedicated people working full-time on the technology. Purchasing a kit from our company allows us to continue openly researching and developing this technology for everyone. We like to say that an investment in us is an investment in humanity.
Do you ship international?
Yes! We can ship anywhere in the world. As an importer of a good into your country, you (the customer) are responsible for all customs duties, value added taxes, or import taxes to your country and/or state. Please check with your customs office prior to ordering so that you know what to expect ahead of time. We use the harmonization code 8432.80.0080 which classifies FarmBot as "Agricultural or horticultural machinery for soil preparation or cultivation; parts thereof".
What are the import duties/taxes into my country?
As an importer of a good into your country, you (the customer) are responsible for all customs duties, value added taxes, or import taxes to your country and/or state. Please check with your customs office prior to ordering so that you know what to expect ahead of time. We use the harmonization code 8432.80.0080 which classifies FarmBot as "Agricultural or horticultural machinery for soil preparation or cultivation; parts thereof".
Because there are so many different countries and tax rates, we are unable to give you specific advice. Again, please contact your customs office prior to ordering.
When will I get my kit?
Please refer to the order page to see when the next batch of FarmBots is set to be delivered. If there is any delay in the production then we will let you know right away.
Do you offer bulk discounts for large orders?
Yes! Please see our bulk-ordering page for details.
Can I extend the tracks or make the gantry wider/taller?
Maybe. This would require additional hardware and engineering effort from you, and things may not work out as expected. However, we definitely encourage you to hack your bot!
Can FarmBot be used to service multiple beds?
Not really. Moving FarmBot to another bed would require partial disassembly, reconnecting the power and water lines, and also a re-calibration. If you want FarmBot to tend to more plants at once you really need to have a larger device (longer tracks and/or wider gantry).
Can FarmBot do ____?
Probably! While FarmBot has a limited set of things it can do right now, what we've built is a platform for you and anyone else to build upon. Want FarmBot to mist your plants? Or harvest? Or remove snails? Go ahead and design your own tools for that use case!
Does FarmBot work exactly like in the video?
Our videos depict the vision of FarmBot technology (what we're building towards). However, FarmBot is a still very much an experimental technology meant for early adopters. It is not yet a "consumer product", meaning it is not completely plug-and-play nor is FarmBot extremely easy to use. It is much more similar to how DIY 3D printers were 10 years ago - an involved project with a technology that is not yet perfect, but rapidly improving.
So while we have successfully grown full gardens with FarmBot like shown in the videos, it sometimes requires a little bit of fine tuning and in some cases tedious configuration with the web application to get it just right.
We recommend looking at the documentation and trying out the web application to get a more in-depth understanding of the current state of the technology.
Do you have resellers in other countries?
At this time we do not. We are also not currently interested in partnering with resellers or doing affiliate sales.
Do you accept wire transfers, bank transfers, checks, or other forms of payment?
Unfortunately at this time we cannot accept other forms of payment beyond online debit/credit card charges. For bulk orders, we can make exceptions.
Do you accept purchase orders?
At this time we can provide invoices, accept purchase orders, and provide receipts. However, your order must be paid for in-full with a credit/debit transaction through our website prior to us accepting your purchase order and providing receipt.